Answered By: Adam Nelson
Last Updated: Apr 21, 2017     Views: 41

If you are trying to conduct an interview and are receiving the error "No compatible source was found for this media", then follow these quick steps:

  1. Clear your internet browser cache and cookies.  Follow these INSTRUCTIONS if needed
  2. Clean your "Flash Cache".  You can simply click on this LINK and then select "Delete all sites" from the top window
  3. Restart your computer and try your interview again

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